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Cancellation Policy

Refund & Cancellation Policy The Fitness Room Last Updated: November 2025 At The Fitness Room, we aim to provide a supportive and consistent class experience for all clients. The following Refund & Cancellation Policy applies to all classes, packages, memberships, workshops, and services booked through our website or Wix Bookings. 1. Class Cancellations by Clients Group Classes (Mat Pilates, Strength & Conditioning, etc.) Cancellations must be made at least 2 hours before the scheduled class to avoid losing the class credit. Late cancellations (within 2 hours of class time) are non-refundable and result in the loss of the class credit. No-shows are non-refundable and result in the loss of the class credit. Private Sessions Cancellations must be made 24 hours in advance. Sessions canceled with less than 24 hours’ notice are non-refundable and will be charged in full. Reschedules will not be subject to this rule. 2. Single-Class Purchases All single-class credits are non-refundable. Expiration dates will be clearly noted at the time of purchase; unused classes after the expiration date are forfeited. Extensions may be granted at the studio’s discretion for medical or emergency situations with documentation. 3. Memberships Monthly Auto-Renew Memberships Memberships are billed monthly and are non-refundable once charged. To cancel or pause a membership, clients must provide written notice at least 7 days before the next billing date. Membership pauses may be available for medical or travel reasons; terms vary by membership type. 4. Workshops, Events, and Specialty Programs Workshops and special events are non-refundable unless the event is canceled by The Fitness Room. If you cannot attend, you may transfer your spot to another person by contacting us at least 24 hours prior. 5. Studio Cancellations If The Fitness Room must cancel a class, private session, or event due to: Instructor illness, Weather-related closures, Emergency situations,Low Enrollment Clients will receive a full refund or a class credit, depending on preference. 6. Refunds for Products If The Fitness Room sells retail items (e.g., mats, apparel, equipment): Unused items in original condition may be returned within 14 days for store credit. Used or damaged items cannot be returned. 7. Medical Exceptions We understand injuries or medical conditions may arise. With physician documentation, we may provide: Account freezes, Exceptions on a case-by-case basis

Contact Details

• 84 Church St, Whitinsville, MA, USA

  774-708-9576

  info@thefitnessroomma.com